How can we help?

Your tickets are emailed to you straight after purchase, to the address you used at checkout. The email contains a link to your tickets with the QR code you need at the door. If you created an account, they also live under My Tickets as mobile tickets, with the option to download each one as an Apple Wallet or Google Wallet pass. If the email has not arrived within a few minutes, check your spam or junk folder, or use Find my tickets to resend them.

First check your spam or junk folder, and make sure the email address you entered at checkout was correct. Then use Find my tickets: enter your email, confirm the 6-digit code we send you, and your tickets are shown on screen while your original confirmation email, ticket PDF attached, is re-sent straight away. No account needed. If they still do not turn up, get in touch and we will sort it.

Your tickets went to the address you typed, so Find my tickets cannot send them to you. Tell tickts your name, the event and the address you meant, and we will move them to your correct email. The organiser can also correct the address on your order and resend your tickets.

Yes. If you checked out as a guest, everything is sent by email and the link in that email opens your tickets directly. You do not need to log in or create an account to use them.

Open your ticket and show the QR code at the door, either on your phone or printed. Door staff scan it and you are in. Each QR code admits the number of people listed on that ticket.

Yes. Open your ticket and tap Add to Apple Wallet, or save it to Google Wallet on Android. Your ticket then lives in your phone wallet, so you do not need to dig through your email at the door.

No. Your phone screen is all you need. If you would rather bring a paper copy that works fine too, just make sure the QR code is clear and not cut off.

Turn your screen brightness up and make sure you are showing your most recent ticket, as transferring a ticket invalidates the old QR code. If it still will not scan, door staff can look you up using your order reference from your confirmation email.

Refunds are decided by the event organiser, because your payment for the ticket goes directly to them, not to tickts. Check the refund policy on the event page, then message the organiser from your order: Find my tickets takes you to it. If you cannot reach the organiser, get in touch and we will help.

Date and time changes are up to the organiser, who runs the event and manages its dates, so tickts cannot move a booking. Message the organiser from your order page or the event page with your order number and the date you would like, and they will reply to you by email.

The organiser will be in touch about refunds or a new date. If you have not heard anything, you can reach them through the event page, or contact us and we will help connect you.

Contact the organiser as soon as you can. Many are happy to adjust or refund a ticket before the event, especially if there is still time to resell it.

Seating, table and group requests are handled by the organiser. Message them from your order page with your order number and what you need, and they will reply to you by email.

No. tickts never charges fans a booking fee, and nothing is added for paying by card: you pay the ticket price the organiser sets, plus anything optional you choose to add. The card processing charge comes out of the organiser's ticket price, and tickts makes nothing from it.

Details about the event itself, like parking, access, age limits, dress code and what to bring, come from the organiser who runs it. Check the event page first, then message the organiser from the event page or your order page and they will reply to you by email.

The date and start time are on your ticket and on the event page, along with the door time and end time when the organiser has set them. For anything more specific, like a running order, message the organiser.

If the organiser has enabled transfers, open your ticket and transfer it by email. The person you send it to gets a fresh QR code, and your original ticket stops working, so there is no risk of a double scan at the door.

If the organiser has enabled resale, you can list your ticket through tickts. Once it sells, the new buyer gets a valid reissued ticket and you are refunded under the organiser terms. Look for the resale option on your ticket or the event page.

Yes. Resold tickets are reissued with a brand new QR code through tickts, so you are never relying on a screenshot or a code that has already been used. The original ticket is automatically cancelled.

You can pay with all major debit and credit cards, plus Apple Pay and Google Pay where the organiser takes cards and your device supports them, and PayPal where the organiser offers it. Payments are handled securely by Stripe or PayPal.

Yes. Payments are processed by Stripe or PayPal, depending on the organiser. tickts never sees or stores your card or PayPal login details.

Free events need no payment and no card details. You book your place and get your ticket instantly by email, exactly like a paid one.

Some events let you choose what you pay, at or above a minimum the organiser has set. Enter the amount you would like to give in the price box and that is what you are charged. It keeps the event open to everyone; you are simply never charged less than the minimum shown.

Your confirmation email doubles as your receipt. If you need a VAT or itemised receipt for an event, the organiser can provide one.

First check your spam or junk folder, then use Find my tickets with the email address you paid with: if the booking went through, your tickets are there and are sent again straight away. If nothing comes up, tell tickts the date, the amount and the event, and we will trace the payment. If a payment did not complete, any pending amount your bank shows drops off on its own, usually within a few days.

Look in your email or Find my tickets for two separate bookings. If you made two and only wanted one, the organiser can refund the extra booking, so message them from that order. If you see two charges but only one booking, tell tickts the amounts and the date and we will look into it straight away.

No. Guest checkout only needs your email address. An account is optional and simply keeps all of your tickets in one place for next time.

Use the forgot password link on the login page to reset it, and make sure you are using the same email address you booked with.

You can update your details in your account settings once logged in. If you are stuck, get in touch and we will sort it for you.

When you first sign up with Google or Apple from the login page, we ask whether you are buying or selling tickets and set up your account to match. If you chose buying and want to sell later, go to your account settings and click Upgrade to Organiser. It is free and your tickets stay where they are.

This happens when you choose "Hide My Email" while signing in with Apple. Apple gives us a private relay address instead of your own, so we cannot tell that the account is yours and a new, empty one is created. Nothing is lost: your tickets are still on the account you booked with, and they are still in your confirmation email. Sign in with Apple again and we will ask for the email address you used before, then send that address a link to join the two accounts together.

Tickts is free to start, with 0% commission and no booking fees for your fans, now and always. You keep face value and get paid directly through your own Stripe or PayPal account.

The organiser runs their own event, including pricing, entry, and refunds. The fastest way to get an answer is to reach them through the event page. If you cannot find their contact details, get in touch and we will help connect you.

tickts adds a few standard FAQs to your event page automatically, covering things like the price, date, venue, booking fees and how tickets are delivered. They help your event show up in Google. In the event editor, open the "Automatic FAQs" section: you can reword any of them, or tick "Hide this FAQ" to drop the ones you do not want. Leave a box blank to keep the automatic wording. You can also add your own questions and answers in the "FAQs" section just above, and they appear first.

Yes. Any plan can run multi-date events, where each date has its own capacity and ticket types. A full season pass, one purchase and one scannable code that covers a whole run of fixtures or dates, with phased pricing, renewals and season-ticket-holder import, is part of our Pro plan.

Yes, on Growth and Pro. From the Marketing tab you can add your own Meta, Google and TikTok tracking. tickts fires the in-browser pixel and also sends conversions server-side, so you still measure the sales a browser pixel loses to ad-blockers and iOS. It only fires for buyers who have accepted advertising cookies, and never shares card details.